The background and purpose of this chapter are as follows:

(1) Many Delaware state public entities and programs receive federal assistance and are therefore required by Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq., to take reasonable steps to provide meaningful access to services for individuals with limited English proficiency. Providing meaningful access can include offering free and timely interpretation services and translation of vital documents.

(2) Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 794, the Americans with Disabilities Act of 1990, 42 U.S.C. § 12101 et seq., and Delaware state law require effective communication for individuals with disabilities. Providing effective communication under these laws can include offering auxiliary aids such as sign language interpreters.

(3) The General Assembly is committed to ensuring that all individuals, regardless of language or communication method, may meaningfully participate in important programs. This chapter is intended to provide the General Assembly with preliminary information about compliance with federal and Delaware state laws regarding language and communication access by obtaining reports from a sample of Delaware state public entities and programs. Additionally, this chapter provides support for language and communication assistance for individuals renting or purchasing a home or facing eviction or foreclosure.

84 Del. Laws, c. 454, § 1; 

For purposes of this chapter:

(1) “Auxiliary aid” means as “auxiliary aids and services” is defined in 28 C.F.R. § 35.104.

(2) “Effective communication” means appropriate steps must be taken to ensure that communications with individuals with disabilities or LEP are as effective as communications with others. Federal and Delaware state law and regulation, and the interpretation thereof, govern how to determine whether “effective communication” has been provided.

(3) “Individual with a disability” means as “disability” is defined in 42 U.S.C. § 12102 and as “person with a disability” is defined in § 4502 of Title 6, when the disability affects communication.

(4) “Limited English proficiency” or “LEP” means not utilizing English as a primary language and having a limited ability to read, write, speak, or understand English.

(5) “Meaningful access” means language assistance for individuals with LEP that results in accurate, timely, and effective communication at no cost to the individual with LEP. The individual with LEP’s right to be informed of, participate in, and benefit from, a program may not be significantly restricted, delayed, or inferior as compared to English proficient individuals. Federal law and regulation, and the interpretation thereof, govern how to determine whether “meaningful access” has been provided.

(6) “Program” means all operations of a Delaware state public entity. For the purposes of § 10604(a) and (c) of this title, “program” is more narrowly defined and means 1 operation, unit, or service of a Delaware state public entity.

(7) “Tenant” means as defined in § 5141 of Title 25.

(8) “Vital document” means a document that affects access to, retention in, reduction of, termination, or exclusion from, a program’s services or benefits. “Vital document” may include any of the following:

a. Application.

b. Consent form.

c. Complaint form.

d. Intake form.

e. Notice pertaining to eligibility for services or benefits.

f. Notice pertaining to rights and the reduction, denial, or termination of services or benefits.

g. Communications that require a response from the individual with LEP or a disability.

h. Notice affecting parental custody or child support.

i. Written test that does not test English language competency but rather tests competency for a particular license, job, or skill for which knowing the English language is not required.

j. Document that must be provided by law.

k. Notice regarding the availability of free language assistance services for individuals with LEP.

84 Del. Laws, c. 454, § 1; 

(a) An entity or program identified under § 10604 of this title shall submit an annual report that includes all of the following information:

(1) The steps taken by the program to comply with federal and Delaware state law and regulation to provide meaningful access to individuals with LEP and effective communication for individuals with disabilities.

(2) The types of translation or interpretation services or tools used by the program.

(3) Estimate of the program expenses associated with compliance with federal and Delaware state law and regulation to provide meaningful access to individuals with LEP and effective communication for individuals with disabilities.

(4) Estimate of the number of individuals with LEP served by the program.

(5) Estimate of the number of individuals with disabilities served by the program.

(6) How the availability of free language assistance and auxiliary aids are communicated to the public.

(7) Description of staff training and frequency of training on working with individuals with LEP or disabilities.

(8) Copy of any report submitted to a federal agency within the previous year that contains information about a program’s compliance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000d et seq., § 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 794, or the Americans with Disabilities Act of 1990, 42 U.S.C. § 12101 et seq.

(9) Additional resources, if any, needed to improve program access for individuals with LEP or disabilities.

(b) The report must be submitted to the General assembly by December 1 of each year. If the deadline falls on a weekend or Delaware state holiday, then the report is due by the State’s next following business day.

(c) For the purposes of submitting a report under this section to the General Assembly, the reports must be submitted to the Secretary of the Senate, the Chief Clerk of the House, and the Director and Legislative Librarian of the Division of Legislative Services.

84 Del. Laws, c. 454, § 1;  84 Del. Laws, c. 255, § 36; 

(a) The secretary or director of each of the following departments or divisions shall select at least 2 programs within their department or division to submit reports under § 10603 of this title:

(1) Department of Health and Social Services.

(2) Department of Labor.

(3) Department of Services for Children, Youth and Their Families.

(4) Department of Correction.

(5) Department of Safety and Homeland Security.

(6) Department of Transportation.

(7) Division of Revenue.

(8) Department of Natural Resources and Environmental Control.

(9) Department of Education.

(10) Department of Justice.

(11) Department of Agriculture.

(b) The following entities shall submit reports under § 10603 of this title:

(1) Delaware Economic Development Authority.

(2) Delaware Office of Veterans’ Services.

(3) Delaware Manufactured Home Relocation Authority.

(4) The Delaware Transit Corporation.

(5) Human and Civil Rights Commission.

(6) Delaware State Housing Authority.

(7) Delaware State Police.

(c) Five additional programs, to be determined by the Department of Justice, shall also submit reports as described under § 10603 of this title.

84 Del. Laws, c. 454, § 1; 

(a) The Office of the Manufactured Housing Ombudsperson within the Department of Justice shall directly or indirectly provide interpretation and translation services, or other auxiliary aids, to help tenants with LEP or disabilities to better understand and participate in matters related to manufactured housing leases and evictions under Parts III and VI of Title 25.

(b) The Department of Justice shall directly or indirectly provide interpretation and translation services, or other auxiliary aids, to help tenants with LEP or disabilities or individuals with LEP or disabilities to better understand and participate in matters related to the following:

(1) Residential leases and evictions under Part III of Title 25, not related to manufactured housing.

(2) Residential home purchase and foreclosure.

(c) The Department of Justice may limit or otherwise modify the scope of services provided under this section to ensure that the cost of providing special language and communication assistance does not exceed the funding allocated for it to do so and to ensure that the number of staff required to provide special language and communication assistance does not exceed the number of staff available.

84 Del. Laws, c. 454, § 1; 

This chapter may not be interpreted to limit or end the responsibility that a program or any person may have to take reasonable steps to provide meaningful access to services to individuals with LEP or to provide effective communication to individuals with disabilities under federal or Delaware state laws or regulation.

84 Del. Laws, c. 454, § 1; 

The Department of Justice may adopt regulations to implement this chapter.

84 Del. Laws, c. 454, § 1;